Production time is the time it takes to produce your product after all files have been received and verified correctly. If a proof is needed, then your production time will start when the proof has been returned and approved. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to “Need Artwork” and your printing turnaround time will be reset.

For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.

If your job or proof is approved by noon, printing turnaround time begins that business day. For example, a job for five-day printing turnaround that you approved by 12:00 P.M. PST on Tuesday will be shipped out to you by end of business the following Tuesday. Please note that www.wholesalepocketfolders.ca offices are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.

Printing turnaround time for jobs with approved payment and approved proofs is guaranteed. The remedy for failing to meet a deadline is limited to a refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on printing turnaround time is only allowed if the customer indicates in writing (e.g., note posted to order) when placing the original order that a job in the order is time sensitive and must be shipped by target date based on printing turnaround option selected.

Shipping

You need to select one of the shipping options presented to you on the Site.

All shipping is currently done via UPS, FedEx or best available courier. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the freight company. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.

Shipping transit times vary, and Wholesalepocketfolders assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Pick Up

Pick Up orders will be held for 30 days at our facility. After 30 days, we will recycle your order.